No – return shipping is free of charge for you. You’ll receive either a shipping label to print or a QR code that you can show at the parcel shop.
Return Registration
Easily register your return free of charge
Want to return an item?
No problem – at memon, you have 35 days to do so, with no return shipping costs.
Simply register your return via our shipping portal:
You'll need:
- Your order number (found on the invoice and/or the delivery note under "Order Confirmation / Order No.")
- The postal code of the delivery address
How the Return Process Works
1. Select a reason in the returns portal:
Please choose one of the following reasons or use the text field to explain why you'd like to return the item:
– Product does not meet expectations
– I changed my mind
– Package was damaged upon arrival
– Ordered the wrong size
– Withdrawal within trial period (only for trial purchases)
– Testing functionality
– Product is not (or no longer) functional
– Other (please explain in the message)
2. Upload a photo
Please upload an image of the item. This helps us process your return more quickly and efficiently.
Please upload an image of the item. This helps us process your return more quickly and efficiently.
3. Choose refund option
You’ll receive a refund once the return has been received and inspected.
You’ll receive a refund once the return has been received and inspected.
Easy Returns
Once you've registered your return, we’ll review your information. Then, depending on the option you selected, you’ll receive either:
- a return label to print
or - a QR code you can show at the parcel shop – no printer needed.
Return Policy
Please note the following points for your return:
- Returns are possible within 35 days of purchase.
- Items (including those used for testing) should be undamaged, complete, and free of signs of use.
- Unfortunately, we cannot process returns without a reason and photo.
- Please use our returns portal exclusively for your return.
- Refunds will be issued to your original payment method after we have inspected the return.
Frequently Asked Questions About Returns (FAQ)
Where can I find the order confirmation/order number to register my return?
You can find the order confirmation/order number on your invoice and/or delivery note. You’ll need it along with your postal code to register your return in the memon shipping portal.
How long does it take to process the return?
ChatGPT:
Who can I contact if I have questions?
Still have questions about your return? Feel free to contact us directly:
memon bionic instruments GmbH
Oberaustraße 6a, 83026 Rosenheim
📧 service@memon.eu
📞 08031 - 402 200
Do I have to pay for the return shipping myself?
Can I return an item without using a printer?
Yes, that’s no problem – as long as you select the "QR code" option when registering your return. In this case, you’ll receive a QR code after your return is approved, which you can simply show on your smartphone at the parcel shop.
How do I properly register a return?
You can register your return through our portal at: memon.shipping-portal.com/rp.
Please enter your postal code and order confirmation number, select a reason for the return, upload a photo of the item, and choose your preferred refund option.
Which items cannot be returned?
Custom-made products and additional installation materials are excluded from returns.
For more information, please refer to our return policy.
Can I return only part of my order?
Yes, you can select individual items from your order and return them.
How long is the return label or QR code valid?
The validity of the return label or QR code depends on the respective shipping provider’s policy. As a rule, the label is valid for 10 to 15 days after it is generated.
